The standing terms that apply to bookings made through this desk. Your individual booking confirmation may set out terms specific to your trip — where it does, read both.
No booking exists until you have approved a written quote setting out the boat, the inclusions and the total, with national park fees stated separately.
A deposit confirms the date
Payment instructions are issued by the desk. The balance schedule is agreed in writing before payment.
Company invoicing
A formal quotation, company invoice and receipt are available for corporate and group bookings.
Park fees are separate
Komodo National Park entrance and activity fees are set by the park authority and charged at prevailing rates on the date of your quote.
A written quote comes first
No booking exists until you have approved a written quote setting out the boat, the inclusions and the total, with national park fees stated separately.
A deposit confirms the date
Payment instructions are issued by the desk. The balance schedule is agreed in writing before payment.
Company invoicing
A formal quotation, company invoice and receipt are available for corporate and group bookings.
Park fees are separate
Komodo National Park entrance and activity fees are set by the park authority and charged at prevailing rates on the date of your quote.
Cancellation
Refunds are tiered by notice given. Where a departure is cancelled by us for weather or safety, the first remedy offered is a reschedule.
Factor
Notice given
Refund
More than 90 days
More than 90 days before the trip
Full refund, less a US$200 processing fee
60 to 90 days
Between 60 and 90 days before
50% refund
30 to 60 days
Between 30 and 60 days before
25% refund
Under 30 days
Less than 30 days before
No refund. We will help apply credit to a future trip where possible
More than 90 days
Notice given
More than 90 days before the trip
Refund
Full refund, less a US$200 processing fee
60 to 90 days
Notice given
Between 60 and 90 days before
Refund
50% refund
30 to 60 days
Notice given
Between 30 and 60 days before
Refund
25% refund
Under 30 days
Notice given
Less than 30 days before
Refund
No refund. We will help apply credit to a future trip where possible
Travel insurance
Comprehensive travel insurance is strongly recommended for every guest and is your responsibility to arrange. It should cover trip cancellation, medical treatment and evacuation.
This matters more here than in most destinations. Labuan Bajo is remote, medical evacuation to Bali or Singapore is the plan for anything serious, and sea conditions cancel departures often enough that cancellation cover pays for itself.
Liability and force majeure
What we are responsible for, and what is outside anyone’s control.
Our responsibility
We are responsible for arranging the services set out in your confirmation, and for holding the operators we book to the standards we publish.
Force majeure
Weather, sea state, port closure, government action and other events outside our control may change or cancel a departure. Where they do, we reschedule or resolve fairly rather than pushing a boat out.
Safety decisions
The captain and the Labuan Bajo harbourmaster decide whether a vessel sails. That decision is not ours to overrule and not yours to waive.
Your responsibility
Accurate passenger details, declared medical conditions and dietary requirements, appropriate insurance, and following crew instructions on the water.
Our responsibility
We are responsible for arranging the services set out in your confirmation, and for holding the operators we book to the standards we publish.
Force majeure
Weather, sea state, port closure, government action and other events outside our control may change or cancel a departure. Where they do, we reschedule or resolve fairly rather than pushing a boat out.
Safety decisions
The captain and the Labuan Bajo harbourmaster decide whether a vessel sails. That decision is not ours to overrule and not yours to waive.
Your responsibility
Accurate passenger details, declared medical conditions and dietary requirements, appropriate insurance, and following crew instructions on the water.
Photography, disputes and updates
The remaining standing terms.
Photography
We may use photographs taken during trips in our own material. Tell the desk or the crew if you would rather not appear, and you will not.
Disputes
Raise any issue with the desk first — most are resolved directly. Indonesian law governs these terms.
Updates
These terms are reviewed periodically. The terms that apply to your booking are those in force on the date you confirmed it.
If any term here matters to your decision — the cancellation tier, the insurance requirement, what happens if the weather turns — ask the desk to confirm it in writing alongside your quote.
